Customer centricity – the digital transformation driver in the logistics sector

[giantpanda]

It was clear that reality had begun to shift, and that what once would have been horrifying — the outpouring of rage against a backdrop of constant, low-grade mistrust — had become the new normal. This is how the author of the New York Times described the stories of the irate customer behaviour that started […]

https://ubuntu.com//blog/digital-transformation-logistics